Maintenance Considerations to Make When Purchasing Your Laser

Bob Hagel and his wife Dana own Eagle’s Mark Awards & Signs, offering a full line of personalized products using laser engraving, sand etching, and full-color UV direct print on products. They have offered awards, recognition, and signage products to organizations for more then a decade in the Southern California wine country.

When considering purchasing a laser, I believe that laser maintenance is one of the biggest factors to consider. Some key questions include: 

  • How easy is it to adjust or realign the optics? 
  • What do I do when the table is not level? 
  • What parts wear out the most and what do they cost? 
  • What parts can I replace myself without having a technician come in? 
  • If I need a technician, where are they located and how much will it cost to use them? 
  • Can I speak to the technical support team before I buy? (It is a great idea to ask them what most of their calls are about. You might even want to see a copy of instructions for replacing a part.) 
  • Are instructions easy to read and follow?

—Bob Hagel, Eagle’s Mark